General
What is Pocket Director?
Pocket Director is a platform that specializes in the rental of film locations, publishing casting calls for audiovisual projects, and connecting users with professionals of the creative industry.
How do I create an account?
To create an account, go to the homepage, click on the “join the team” button, fill out the required information, and follow the instructions to complete the registration process.
How do I create a crew member profile?
After creating an account, you’ll automatically be given the option to set up your crew member profile. If you initially declined and later decide to create a profile, simply go to your settings tab. There, you’ll find a “create” button that will guide you through setting up your profile.
Film Location Rentals
How do I list my property for film location rental?
After creating an account, navigate to your profile dashboard and switch to your business dashboard. There, you will find an option labeled “Add Location.” Click on it to provide detailed information about your property, upload photos, and set your rental rates and availability.
How do I book a location for my project?
Browse available locations through our website, select a location that meets your needs, check its availability, and complete the booking process by making a payment through our secure payment gateway.
Casting Calls and Project Listings
How do I post a casting call or project listing?
Go to the business dashboard on your profile and select the “Add a Casting Call” option. Fill out the required details about your project and the roles or services needed, then publish your listing.
How do I respond to a casting call?
Browse casting calls on our website, select the one you’re interested in, click the “Apply Job” button, and submit your profile, portfolio, and any other required information as specified in the listing.
Professional Services
How do I hire a professional through Pocket Director?
Search for professionals in your required category (e.g., photographers, editors, sound engineers, talent) through our crew member listings. View their profiles and portfolios to see if they match your project’s needs. If they do, send a request “booking service” through their crew member card to hire them.
Payments and Fees
What payment methods are accepted?
We accept major credit cards, debit cards, and other secure payment methods as specified during the payment process.
Are there any fees for using Pocket Director?
Yes, we charge a service fee for each transaction, which will be clearly disclosed before you complete a booking or hire a professional.
Account and Security
How do I update my account information?
Log in to your account, go to your profile on the up right section, and update your information as needed.
What should I do if I forget my password?
Click on the “Forgot Password” link on the login page, enter your registered email address, and follow the instructions to reset your password.
Privacy and Data Security
How is my personal information protected?
We use administrative, technical, and physical security measures to protect your personal information. For more details, please refer to our Privacy Policy.
Can I delete my account?
Yes, you can delete your account by contacting our support team. Note that we may retain certain information as required by law or for legitimate business purposes.
Support and Contact
How do I contact customer support?
You can contact our customer support team by emailing support@pocket-director.com or through the “Contact Us” section.
What are the support hours?
Our support team is available Monday through Friday from 9 AM to 5 PM (local time). We strive to respond to all inquiries within 24 hours.
If you have any additional questions or need further assistance, please feel free to reach out to our customer support team. We are here to help!
